Orders, including those recorded by our agents or representatives, shall only be binding if expressly accepted by us in writing. An order can be cancelled up to 3 days after the order is placed at the latest. In the event of cancellation, any advances paid for standard size displays will be refunded, except for a fixed amount of 25 EUR for the administration. 

Goods/services will be delivered within the period specified in the contract. Goods remain the property of Omati BV until full payment of the principal, costs and interest. If goods are delivered by Omati BV, the risk shall be transferred at the time of delivery. If goods are to be collected by the Customer, the risk shall be transferred at the time of the sale.

In the event of late delivery, the Customer must give Omati BV notice of default and propose an appropriate period of time to proceed with the delivery. If Omati BV does not deliver within this period, the Customer can terminate the contract free of charge and claim damages of 10% of the invoice amount with a minimum of EUR 25.00 and a maximum of EUR 75.00.

The Customer is responsible for ensuring that the services and/or goods can be delivered and installed in a normal way by Omati BV at the agreed place and time, thus ensuring, among other things, the accessibility of the place of delivery. If this is not complied with, the Customer is required to compensate Omati BV for all damage, including waiting hours, storage costs and costs for the preservation of the item.

The Customer must immediately inspect the goods/services delivered. With regard to any defects of the delivered goods, the Customer has a statutory guarantee of two years from the date of delivery, in accordance with article 1649(4) of the Civil Code. This provision also applies to installations carried out by Omati BV. Customers who discover a defect and wish to invoke the legal guarantee must notify Omati BV of this defect within two months of the date on which the defect is discovered by the Customer. After the warranty period, Omati BV is only responsible for hidden defects that make the item unsuitable for the use for which it is intended, insofar as the goods have not been processed in the meantime and insofar as Omati BV knew or should have known about the defects. The Customer shall notify Omati BV at the latest within 14 calendar days of the existence of the hidden defect by means of a registered letter with a detailed description of the defect. Complaints about hidden defects do not suspend the Customer’s payment obligation.

Omati BV is not obliged to pay any compensation whatsoever, which would be directly or indirectly the result of goods delivered or sold by us, except in case of gross negligence or deliberate intent. This does not affect the legal rights of the Consumer under article 5. The liability of Omati BV is in any case limited to the invoice value of the delivered goods/services. Under no circumstances can Omati BV be held liable for any indirect damage such as, but not limited to, loss of income, loss of contracts, capital costs, limitation of return or any other losses or consequential damage, both to the Customer and to third parties. However, this limitation does not apply in the event of death or personal injury of the Customer as a result of acts or omissions on the part of Omati BV.

Unless expressly agreed otherwise in writing, the invoice is payable in cash. In the event of non-payment of all or part of the price, Omati BV shall give the customer notice of default to pay the amount due within an appropriate period. If the Customer fails to pay within this period, the outstanding amount shall be increased by operation of law and without any further notice of default being required, with an annual interest rate of 10% and a fixed compensation of 10%, with a minimum of EUR 25.00 and a maximum of EUR 75.00.

Any non-payment will result in the claimability of the outstanding invoices and entitles Omati BV, after notice of default, either to suspend any future deliveries, or to dissolve the agreement, without prejudice to the right to compensation.

If one of the parties fails to fulfil its contractual obligations, the other party has the right, after notice of default, either to suspend its obligations or to dissolve the agreement without judicial intervention, if the notice of default is not followed up or no useful action is taken within the 5 working days.

All our agreements are governed by Belgian law.

Omati BV makes the best efforts to deliver the goods within 6 weeks after receiving the payment. In certain cases this period may be longer when material is out of stock or the transport company is taking more time then expected. Omati BV will inform the customer when items are not in stock and may require a longer delivery time. The customer can decide at that moment to get a full refund or wait for the good to come back into stock. Omati BV is not obliged to pay any compensation for any delay.

The customer is aware of the fact that some payment gateways and options like payment in instalments can have an additional cost. Omati BV displays this additional cost in the details at checkout.  Omati BV is not responsible and can not be held accountable for this amount that is due by the customer. LOANING MONEY COSTS MONEY. 

Omati BV does not earn any money on the activities of its partners and is therefor not responsible for the actions of its partners, included damage to any goods of the customer by  the partner, trademark infringement by the partner, etc.